BIGTIMEBELTS

Refund Policy

At Bigtimebelts, we are dedicated to ensuring the utmost satisfaction with our custom-made and TV-seen championship belts. Understanding that circumstances may vary, we offer a comprehensive refund policy.

Refund Eligibility Criteria

• Customers are entitled to request a refund within 30 days following the delivery of the product.
• Refund is possible once the belt reaches our warehouse.
• The product must be returned in its original condition and packaging to qualify for a refund.
• Requests for refunds beyond 30 days post-delivery will not be entertained.
• The buyer will pay the return shipping cost, in line with the refund eligibility criteria.

Refund Procedure

• Customers seeking a refund should reach out to our customer support team, providing relevant order details.
• Upon receipt and inspection of the returned item, we will communicate the outcome of the refund request.
• Approved refunds will be processed promptly, and a credit will automatically be applied to the original payment method within a specified timeframe.

Return Policy

Return Guidelines

• Our return policy permits the return of physical products within a 30-day period from the date of receipt.
• The item must stay in its original condition at the time of shipping back to us.
• Items must be unused, and maintain their original condition and packaging to be eligible for return.
• Shipping costs for returning items will be borne by the customer.

Return Process

• To initiate a return, the customer must pay for the return shipping.
• All returns must be shipped back using DHL Express, FedEx, or UPS, aligning with our delivery standards.

Delivery Policy

Geographical Coverage

• We offer delivery services to the USA, Canada, UK, Australia, and various countries across Europe.
• DHL Express, FedEx, or UPS is our exclusive shipping partner, ensuring fast and secure transit of your orders.

Estimated Delivery Times

• Delivery durations vary based on the destination. Estimated times for your specific location are available on our website.

Privacy Policy

Bigtimebelts values your privacy. This policy outlines our practices regarding the collection, use, and protection of your personal information.

Collection of Information

• We collect personal data necessary for order processing, including your name, address, and payment information.
• This information is used exclusively for order fulfillment and to enhance your experience with our services.

Data Protection

• We implement advanced security measures to safeguard your personal data against unauthorized access.
• Your personal information will not be sold, exchanged, or disclosed to any third parties without your consent.

Consent and Policy Changes

• By utilizing our website, you agree to our privacy policy.
• Any amendments to our privacy policy will be promptly reflected on this page.

Cancellation Policy

Cancellation Time Frame

• Orders can be cancelled without charge within 24 hours of placement.
• After 24 hours, a restocking fee will apply.

Cancellation Process

• To cancel, contact our customer service with your order details.

Refunds

• Full refunds for cancellations within 24 hours; processed to the original payment method.

Exceptions

• Custom-made items already in production may not be eligible for cancellation.

Policy Changes

• Bigtimebelts may update this policy; changes are effective upon posting to the website.